When we moved to PA, our new neighbors gave rave reviews about Jen, and we were not disappointed when we met her. Well, they were right because Jen is the best. Initially, we had two cats who were in their late teens and both had medical issues requiring twice daily medication. This past March, our one cat's condition deteriorated rapidly and she died. While we still miss her, Kieran, who will be 20 in January, is thoroughly enjoying all the attention she gets. She absolutely loves Jen and wants her to forget the chores she does and just play with her. As soon as she gets to the door, Kieran goes to the top of the steps and "yells" for her to come up. Jen comes 3 times a day so Kieran is totally happy. It is so apparent that Jen really cares about her charges and their families. One time when we were going away, our cat who died wasn't eating too much, and we were wondering if we should go. Well, Jen said that she would stop by the store on her next visit that day and buy some baby food for her, which worked. Jen, of course, always texts great messages and sends photos. I can't imagine not having her there to take care of Kieran. It is nice to go away and know that everything will be OK. Knowing Jen, you know how steady she is and that she would handle any emergency that might occur and keep you up-to-date on what was happening. We totally recommend her.
– Kieran and Kendra
We think of Jen like a trusted family member, but with incredible pet-caring skills! She is one of the most personable, approachable, thoughtful, perceptive, and talented people we know (not just in the pet care world). Our pets are pretty high maintenance, and we are probably also difficult to work with at times, with indefinite travel plans and changing dates, but Jen handles it all with her signature combination of seriousness, excellence and humor! We have multiple pets, with varying needs that Jen cares for. She gives multiple medications on every visit (something we ourselves still struggle with at times), cares for both indoor and outdoor pets and has even made friends with a neighborhood stray that visits for a quick bite now and then. She has come to know what is normal behavior for our pets, and calls out when something is not normal. Beyond that, if an issue arises, she is ready with a plan or solution, eliminating a sense of helplessness for us when we are far away and unable to act. Her communication is unparalleled. She sends updates during every visit, on each pet. She includes pictures and videos, too! It really helps us feel like we are there with her. She has, not just occasionally, but frequently gone above and beyond the expectations of her type of work for us - taking an injured pet to the vet, which took hours...dealing graciously with our forgetting to add her to the "ok" list with our security company, helping us find a cat who was lost (during a time when we were home and not contracted with her), etc. And, she is a tremendous resource on all things "pet" outside of service times. She has a network of other pet service providers, and is extremely knowledgeable and highly professional, in general. We trust that all is going to be well when we leave our home and pets in her care. The gift of peace of mind and relaxation when we travel is immeasurable.
– Kit Kat, Bobcat, Momma, Daddy, Fluffy and Big Ears
Jen and all the Comfort at home ladies are wonderful! They are always on time and accommodating of my schedule. Highly recommend!
– Zinnia, Rowdy & Jasmine
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